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Shipping and Returns

We know how important it is to get your order to you as quickly and conveniently as possible, and we endeavour to despatch orders within one working day. However, please note that during major holidays this may take longer. 

PLEASE NOTE: During the COVID-19 crisis we are currently shipping as normal and we will endeavour to update all customers if there are any changes to this. However, some parts of the world are experiencing delays in courier times. Please refer to your tracking for further info.

SHIPPING

We ship to the UK and internationally with Royal Mail for the fastest & most reliable service. Please see our shipping rates below. 

UK
Royal Mail First Class (1-2 Business Days) - Free

Europe
Royal mail international tracked (2-4 Business Days) - £9.45

USA
DHL Express (3-5 Business Days) - £3.95

Rest Of World
Royal mail international tracked (3-5 Business Days) - £14.35

Please note, while we endeavour to ship orders as soon as possible some orders placed can take up to 2 business days to ship.

RETURNS POLICY

If you have received the incorrect items or the items you have received are faulty, please email support@zinadental.co.uk to discuss further.

If you are not satisfied with the goods you have received, you can return them to us within 30 days of receipt, providing they are in original resalable condition.

Once returned you will be entitled to a full refund which will not include the cost of the return postage. We are not able to refund or exchange items that appear to have been used, opened, or are not in original condition.

Return Process:

  • Email your photos or video of the products you are returning to support@zimadental.co.uk
  • Once approved, you will be given the address to send your parcel to. Please ensure your return is well packaged and meets all the conditions outlined below.
  • Please mark your order number clearly in the package
  • Use an insured tracking delivery service to ensure your parcel reaches us safely.

Returns Terms and Guidelines:

  • For hygiene reasons all returned items must be unused and be packaged with all original parts.
  • Please make sure all returned items are well packaged, so as not to be damaged in the post.
  • Please make sure all return packages are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
  • Please make sure that the returns form has been approved - without approval it may result in your return not being processed.
  • Please be advised that we do not accept returns of replacement units.